Privacy Policy

Privacy Policy Effective Date: June 5, 2025
Last Reviewed: June 5, 2025

The Sutherland Group ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you access or use our website https://www.sutherlandsgroup.comCanada.www.sutherlandsgroup.com ("Site") and our services ("Services"). By using the Site and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our Services, including:

 1.1 Personal Information

When you use our Services or create an account, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Delivery address
• Other information you voluntarily provide

1.2 Payment Information 

When you make a purchase, we may collect:

• Credit or debit card number
• Card expiration date
• CVV (security code)
• Name on the card
• Billing address (if not already provided)

Payment information is collected through secure, PCI-compliant third-party payment processors. We do not store or retain full credit card numbers or CVV codes on our servers.

1.3 Device Information: 

We may collect:

• Browser type and version
• IP address
• Device type
• Usage data (e.g., pages visited, links clicked)
• Location data (if location services are enabled)

1.4 Contact List Information: With your explicit consent, we may access your device’s contact list to provide certain services (such as referrals or friend invitations). This information will only be used for the specific purpose disclosed, and you may revoke access at any time via your device settings.

1.5 Cookies, Web Beacons & Tracking Technologies: We use cookies and similar technologies to track activity and improve the user experience:

• Cookies help remember your preferences for future visits.
• Web Beacons (e.g., clear GIFs) track engagement with emails or site content.

We use a cookie management tool that allows you to accept or reject non-essential cookies. You can update your cookie preferences at any time via the "Cookie Settings" link on our website.

2. Purpose of Data Collection: 

We collect data for purposes including:

• Providing, maintaining, and improving our Services
• Processing payments and fulfilling orders
• Managing delivery and logistics
• Communicating with you (e.g., service updates, support, promotions)
• Monitoring website usage and performance
• Detecting and preventing fraud, abuse, or security threats
• Complying with legal and regulatory obligations

3. Legal Basis for Processing Personal Data: 

We process your personal data under one or more of the following legal bases:

• Your consent
• To fulfill a contract with you
• To comply with legal obligations
• Our legitimate interests (e.g., improving service), unless overridden by your rights

4. How We Share Your Information: 

We do not sell, rent, or trade your personal information. However, we may share your information in the following limited circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who help us operate the Site and deliver our Services (e.g., payment processors, hosting providers, shipping carriers). These providers are contractually bound to protect your information and use it only as needed to provide their services.
• For Legal Reasons: We may disclose your personal information only if required to do so by law, such as when law enforcement or other government agencies present a valid warrant, subpoena, court order, or other legally binding demand. We will not voluntarily disclose your information without such lawful authority.
• With Your Consent: We may share your data with other parties when you give us explicit permission to do so, such as when you request a referral or integration with third-party tools or platforms.

5. Data Security: 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Although no method of transmission or storage is completely secure, we strive to use best practices. All personal data is stored exclusively on servers located in Canada, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

6. Your Data Protection Rights

You have the right to:

• Access – Request a copy of your data
• Correction – Request correction of inaccurate or incomplete data
• Deletion – Request deletion of personal data, subject to legal exceptions
• Data Portability – Receive your data in a machine-readable format
• Withdraw Consent – Revoke consent at any time where consent was required
• Opt Out of Marketing – Unsubscribe using links in our emails or contact us

To exercise your rights, contact us at:
Email: compliance@sutherlandsgroup.com

7. Automated Decision-Making and Profiling

We may use automated tools (e.g., to personalize your experience or detect fraud), but these tools do not produce legal effects or similarly significant decisions without human oversight.

8. Do Not Track (DNT) Signals

Our Site does not respond to "Do Not Track" signals. You can control tracking through your browser settings and our cookie consent tool.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their policies.

10. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

11. Business Transfers

In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before any such transfer occurs and becomes subject to a different privacy policy.

12. Data Retention

We retain personal data only as long as necessary for:

• Legal and regulatory compliance
• Order fulfillment and service delivery
• Dispute resolution
• Internal analytics and service improvements

Examples of retention timelines:

• Order data: 7 years (for tax/legal obligations)
• Account data: Retained until account deletion, then anonymized within 90 days
• Marketing data: 3 years after last interaction

Data is securely deleted or anonymized in line with applicable laws and our internal policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of the Site or Services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us:

The Sutherland Group
Phone: 877-317-3123
Email: compliance@sutherlandsgroup.com
Address: #128 - 13071 Vanier Pl, Richmond BC V6V 2J1